Outlook on Phone Not Syncing Continuously
Hello RyanFallon,
I am sorry to hear that you are having difficulty syncing your e-mails with Outlook on your phone/tablet. I know how important this is to you, rest assured, I will help you to resolve this issue with you expeditiously.
I find that this article may be relevant to you: https://support.office.com/en-us/article/can-t-...
In order for me to properly assist you, I have a few clarifications to make:
1. What are the troubleshooting steps have you taken thus far?
2. What happens if you logout and re-log in?
3. Do you recall taking any recent action that could result in this issue?
Please try to logout and log in Outlook again on the affected devices and let me know how it goes.
Hope to hear from you soon!
Regards,
Sutharsan
If my answer helps you, please consider marking it as "Best Answer" or selecting Yes to "Did this solve your problem?"
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Hi Sutharsan,
Thank you for your time to help with this. It appears that the article you linked has to do with syncing contacts and calendars. I use Outlook.com to sync calendars and contacts and I have no problems with that. My problems are entirely with syncing my e-mail from my IMAP e-mail to my Outlook app on iOS devices.
To answer your questions:
- What are the troubleshooting steps have you taken thus far?
- Force close app, reopen - does not help
- Uninstall app, reinstall - does not help
- Delete accounts from app and reestablish - does not help
- Reset accounts in app - does not help
- Delete accounts from app, delete app, reinstall app, reconnect accounts - seems to work at first, but after some time (seems like an hour) it stops syncing. I was incorrect that not connecting the Outlook.com account works. It just took about an hour for my IMAP e-mails to stop syncing.
- Disconnected phone and iPad as mobile devices from outlook.com settings - this worked at first as well, but then the sync problem started again where new e-mails would not sync.
- What happens if you logout and re-log in?
- See above.
- Do you recall taking any recent action that could result in this issue?
- I use an SSD for my computer and recently my computer updated and booted from my old HD. I didn't realize this at first so I went through and updated everything and installed Outlook and added my accounts. When I figured out I was just on the wrong hard drive I booted back to my SSD and the problem seemed to start happening a couple days after this. I don't know if this is related at all.
Hope this helps. Let me know any other questions I can help answer.
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Hello RyanFallon,
Thank you for your detailed reply. It has helped me to understand your issue better.
Firstly, I strongly recommend you to stick with Outlook for iOS app because it is an official email app from Microsoft. Based on your account of the issue, if I understood correctly, you have no problem with syncing emails if you use the native Outlook app.
Secondly, I suspect the root cause of the IMAP syncing issue for your e-mails when you are using the native Mail app of iOS is Settings/connection issue.
This article may be relevant to you: https://support.apple.com/en-us/HT201419
I am not supposed to provide support for 3rd party products, but I will give you some hints and you have to get in touch with Apple support.
1. It might have to do with the setting of Mail sync frequency.
Steps:
1) Go to Settings > Mail
2. Auto check
3. Under Messages, select the appropriate frequency
2. You might have turned off cellular data for Mail app.
Go to Settings > Cellular, then turn Cellular Data on for Mail app so that it can use cellular data.
I hope my answer is helpful to you.
Sincerely,
Sutharsan
References:
- Mail sync frequency: https://discussions.apple.com/thread/1412566
- cellular data: https://support.apple.com/en-sg/guide/iphone/ip...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
If my answer helps you, please consider marking it as "Best Answer" or selecting Yes to "Did this solve your problem?"
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Hi there,
I think you misunderstood my reply. The native iOS Mail app IS working for me on my iPhone. The Outlook app is NOT working on my iPhone. I would rather use the Outlook app, but jt is not working.
Any other ideas of how to get my Outlook app to sync?
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Hello RyanFallon,
If that is the case, I am afraid we cannot help you with this. Although I am an Independent Advisor for MS Community, I regret to inform you that most of us here do not have access to user account information.
Microsoft Community brings together consumers and expert users in product-focused online communities, so they can post questions, share answers, and solve technical problems. However, inquiries that involve privacy, user data or otherwise require a technical action has to be reached with Microsoft Support directly.
Contact Outlook.com Support with in-app help: https://support.office.com/en-us/article/get-in...
I am sorry that I cannot resolve your issue, but I hope I have pointed you the right direction.
Sincerely,
Sutharsan
If my answer helps you, please consider marking it as "Best Answer" or selecting Yes to "Did this solve your problem?"
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I would wonder if the Imap accounts on your phone require a application password. An example is a Gmail account.
https://support.google.com/mail/answer/185833?h...
The 2 step authentication may not be working in Outlook for you Imap accounts.
Another thing to try is to Resync your accounts from Outlook on IOS
To check your sync settings in Outlook on your IOS device. Open Outlook under your folder menu on the left is a gear. Click on the gear select the account you are having problems with Scroll down and click on Reset Account to see if it solves the problem with your iMap accounts in your Outlook.
Regards,
Sam
Required Forum Disclaimer:
The above link is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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I have the same problem.
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I have the same problem as well. From reading several posts on other websites, this issue has been reported several times with Outlook on iPhone for over a year now. I use both Android and iPhone with Outlook, and never have this problem with Android. I have stopped using Outlook on iPhone for now due to this ongoing problem.
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Same problem here....using outlook app on iPad
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Me too. Start form 30 Nov, my outlook in iphone was silent and missed some emails. But, Outlook in laptop is working well.
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schlegelheacqualom.blogspot.com
Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-app-for-iphone-and-ipad-not-syncing-new-e/d009cbab-23e6-4f32-b754-fab1a680a11e
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